Russian Journal of AllergyRussian Journal of AllergyРоссийский Аллергологический Журнал1810-88302686-682XPublishing House ABV Press1695710.36691/RJA16957ReviewsНаучные обзорыResearch ArticleTelemedicine technologies in allergology: implementation experience in clinical practice, problems and perspectivesТелемедицинские технологии в аллергологии: опыт внедрения в практику, проблемы и перспективыhttps://orcid.org/0000-0003-0380-62054788-7407NazarovaEvgeniya V.НазароваЕвгения Валерьевна
Russian Federation

MD, Cand. Sci. (Medicine)

кандидат медицинских наук

evallergo@yandex.ruNational Research Center- Institute of Immunology Federal Medical-Biological Agency of RussiaГосударственный научный центр «Институт иммунологии»07102024241020242133954032407202402092024Copyright ©; 2024, Pharmarus Print MediaCopyright ©; 2024, Фармарус Принт Медиа2024Pharmarus Print MediaФармарус Принт Медиаhttps://rusalljournal.ru/raj/article/view/16957

In 2020, the need for widespread restriction of social contacts around the world has raised the issue of alternative types of medical care and, in particular, the development of online consultations with physicians of subspecialties. However, even before the Covid-19 pandemic, telemedicine technologies were demonstrating their ability to save financial and time resources, increase access to health services and improve adherence to treatment for patients with allergic diseases. Despite some technical and legal difficulties associated with the organization of remote appointments, the clinic of the National Research Center ― Institute of Immunology Federal Medical-Biological Agency managed to successfully implement a platform for telemedicine consultations. During the period from 01.09.2020 to 19.04.2024, 4675 patients were consulted, 945 of whom filled out a questionnaire on the quality of medical care provided. According to the results of analyzing the obtained data, we observed high patient satisfaction with the new medical service as well as economic profitability of the project.

The article presents an overview of the world and domestic experience of introducing telemedicine into clinical practice of an allergist, to tell about the way of organization and operation of the platform for telemedicine consultations in the National Research Center ― Institute of Immunology Federal Medical-Biological Agency, and to highlight the current state of the problem.

В 2020 году в связи с необходимостью повсеместного ограничения социальных контактов по всему миру остро встал вопрос об организации альтернативных видов медицинской помощи и, в частности, развитии онлайн-консультирования врачей узких специализаций. Однако ещё до пандемии Covid-19 телемедицинские технологии демонстрировали свою способность экономить финансовые и временные ресурсы, повышать доступность медицинских услуг и приверженность к лечению пациентов с аллергическими заболеваниями. Несмотря на некоторые технические и юридические сложности, связанные с организацией дистанционных приёмов, в клинике ФГБУ «ГНЦ Институт иммунологии» Федерального медико-биологического агентства России удалось успешно внедрить платформу для телемедицинских консультаций. За период с 01.09.2020 по 19.04.2024 было проконсультировано 4675 пациентов, 945 из которых заполнили анкету-опросник по качеству оказанной медицинской помощи. По результатам анализа полученных данных мы наблюдали высокую удовлетворённость пациентов новой медицинской услугой, а также экономическую рентабельность проекта.

В статье представлен обзор мирового и отечественного опыта внедрения телемедицины в клиническую практику врача-аллерголога, рассказать о способе организации и работе платформы для телемедицинских консультаций в ФГБУ «ГНЦ Институт иммунологии» Федерального медико-биологического агентства России, осветить текущее состояние проблемы.

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